Although we hope you love your Amor Binders, there may be times when you need to return items to us.
Should you need to return an item to us, you have 30 days from the date you receive your order to return anything for store credit. Items that have been returned past this timeframe may incur a restocking fee. It is at our sole discretion whether we will accept returned items past the 30 days set out in this returns policy.
Since many of our items are small or limited edition runs, we cannot offer exchanges, because we cannot guarantee that stock will be available. However, store credit of the full purchase amount (excluding shipping) will be given.
To be eligible for store credit, your item must be returned to us in the same condition that you received it. This means the garments must be unworn and unwashed, have no stains or strong odours, and still have original tags attached.
If you are returning a chest binder after trying it on, please check to make sure it is clean before posting it back to us. If there are marks from trying it on - use a damp cloth to wipe it clean. Binders that are returned to us and need to be cleaned may incur a cleaning fee. If we need to clean items that have been returned to us, it will mean your return will take longer for us to process.
Everything we send out is quality controlled by Andy themself, but if we miss something and your item is faulty or damaged when you receive it, please let us know and provide as much information as possible, including images of the faulty garment.
Evidence of faulty or damaged goods must be provided for a refund. We will refund once we receive the returned item. Returned items must be in original condition, unworn with all tags attached. Items that are damaged from wear and misuse are not considered faulty.
To make a return request, please email us within 3 days of receiving your order, at email@example.com with your name, address, order number and full details on why you are requesting a return. Please include images if required.
All returns are to be sent to us as trackable delivery, with additional shipping costs at customer's expense to be eligible for a return (original shipping costs are non-refundable).
Returned items will be examined prior to issuing a credit or refund.
Gift Cards, Face Masks, Undergarments (not including binders), and Pay-It-Forward Binder Program contributions are non-returnable items.
Binders received through our Pay-It-Forward Binder Program are not eligible for an exchange, store credit or a refund, but may be returned to us if there is a problem with the binder or it is no longer needed.
For Binder Program participants, if there is a fit issue with the binder we supplied as part of our program, we will do our best to supply a replacement binder where possible but cannot guarantee the binder you’d like will be available.
To complete your return, we require a receipt or proof of purchase. Please send the original packing slip with your return so we can easily find your order and process your return.
If you have any questions relating to our Returns Policy, please don't hesitate to get in touch at firstname.lastname@example.org