Returns

Although we hope you love your Amor Binders, there may be times when you need to return items to us.

Please have a read of our returns policy below and submit your return request through our Returns Portal 

Returns Policy

Return timeframe

Should you need to return an item to us, you have 30 days from the date you receive your order to return anything for store credit. Items that have been returned past this timeframe may incur a restocking fee. It is at our sole discretion whether we will accept returned items past the 30 days set out in this returns policy.

How to return items

    • Make a return request via our returns portal within 3 days of receiving your order. 
    • Have the name used when ordering, shipping address, and order number ready.
    • Provide full details on why you are requesting a return and include images if required.
    • Package items in appropriately sized parcel, preferably in the original satchel.
    • Include your original packing slip with your return so we can easily find your order and process your return.
    • Please keep your shipment receipt and tracking number, to assure that your return is delivered and can be tracked down.

Exchanges

Since many of our items are small or limited edition runs, we cannot offer exchanges, because we cannot guarantee that stock will be available. However, store credit for the full purchase amount (excluding shipping) will be given for eligible returns.

If you have received a wrong or damaged item, we will do our best to send out a replacement the same as you originally ordered. If this item is no longer available, we will offer to exchange it for another item or refund your order if no item can be exchanged.

Eligibility

To be eligible for store credit, your item must be returned to us within 30 days and be in the same condition that you received it. This means that garments must:

  • Be unworn and unwashed.
  • Have no stains or strong odours.
  • Still have original tags attached.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

If you are returning a chest binder after trying it on, please check to make sure it is clean before posting it back to us. If there are marks from trying it on - use a clean damp cloth to wipe it clean. Binders that are returned to us needing to be cleaned before restocking may incur a cleaning fee. If we need to clean items that have been returned to us, it will mean your return will take longer for us to process.

All returns are to be sent to us as trackable delivery, with additional shipping costs at customer's expense (original shipping costs are non-refundable).

Damaged or faulty items 

Everything we send out is quality controlled by Andy themself, but if we miss something and your item is faulty or damaged when you receive it, please let us know and provide as much information as possible, including images of the faulty garment.

Evidence of faulty or damaged goods must be provided to be eligible for a return. Items that are damaged from wear and misuse are not considered faulty.

Returned items must be in original condition, unworn with all tags attached. We will either replace or refund once we receive the returned item.

Returned items will be examined prior to issuing a refund.

Non-returnable items

Gift Cards, Face Masks, Undergarments (not including binders), and Pay-It-Forward Binder Program contributions are non-returnable items.

Binder Program 

Binders received through our Pay-It-Forward Binder Program are not eligible for an exchange, store credit or a refund, but may be returned to us if there is a problem with the binder or it is no longer needed.

 For Binder Program participants, if there is a fit issue with the binder we supplied as part of our program, we will do our best to supply a replacement binder where possible but cannot guarantee the binder you’d like will be available.

 

 

If you have any questions relating to our Returns Policy, please don't hesitate to get in touch at info@andyamor.com